We work to process your order over 3-5 business days taking place from Monday-Friday. Shipping transit time can take 2-5 business days. This process may take longer during sales and holidays.

We ship within the U.S. and to Mexico. Shipping will be weight based.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery!

Please Note: If you do not add Route to checkout, you will have to proceed with filing a claim directly with the mail carrier if your package is lost, stolen, or damaged.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.Need to file a claim? File here.

We will be happy to fix your order if the item has been damaged or you have received the wrong item. Please contact us within 7 days to correct the issue.

Yes, you can return an item. Please contact us within 7 days so we can start your return process.