Refund policy

Return & Shipping Policy

Final Sale Policy

At this time, we do not offer refunds or exchanges. All products are FINAL SALE. We appreciate your understanding and continued support!

Order Inspection for Pickup & In-Store Purchases

For pickup orders and in-store purchases, we kindly ask that you inspect all items before departure. Once items leave our premises, we are unable to process claims for damages or defects.

Damaged or Defective Products

Damaged Items

We take great care in packing all orders using bubble wrap or packaging peanuts to ensure safe delivery. If your items arrive damaged or broken, please file a claim directly with UPS.

Defective Items

If your items arrive defective, please email us at info@acuteattitude.com with the following information:

Two clear photos of the defective product:

One detailed close-up showing the defect and style number.
One full shot of the product.

A video recording of you opening the package, showing all items received.

File a Claim with Route

If you purchased Route insurance, please file a claim here for any lost or stolen packages.

Order Changes & Cancellations

At this time, we are unable to cancel or modify an order once it has been placed. Please review your order carefully before completing your purchase.

Any authorized order cancellations are subject to a 15% processing fee, which will be deducted from your total refund.

Order Recording Requirement

To ensure all products arrive in good condition, we require all customers to record an unboxing video on the day the package is delivered.

The video must clearly show the items being removed from the box at an angle where all products are visible.
If a video is not provided, you will not be eligible for store credit or a refund—NO EXCEPTIONS.

For any concerns, please email info@acuteattitude.com. Thank you for your cooperation!

Returns & Claims Process

If your claim is accepted, please follow the instructions below:

To Start a Return, Please Provide:

Your order number
A list of items you would like to return
Reason for return
Clear images of the products
An unboxing video (as required above)

Return Shipping Guidelines

Returns must be shipped via UPS only. Customers are responsible for return shipping costs.
Packages must include:

All original packaging
A copy of your invoice
A written reason for the return

For further inquiries, please contact us at info@acuteattitude.com.